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Екатерина Филиппова

6 ноя 2022 6.11.2022

OZON: Озон не возвращает деньги с баланса средств ни на какую банковскую карту!!!

Доброго дня! Мы отказались от товара, который был оплачен с озон карты от РНКО банка. Сумма 59580₽.

Озон вернул деньги на баланс средств.

Вывести с баланса средств не дают. Отправляли уже тысячу запросов, но в истории платежей статуса о выводе нет. Писали в тех поддержку, кормят завтраками. Уже почти 10 дней прошло!!!!!!!

Может эта статья как то повлияет на ускорение процесса? !!!!

Номер возвращенного заказа 36606642-R11

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Александр Чикуров

4.07.2023

Озон прошу Вас вернуть деньги с озона Света за возврат 35308681-R6

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Ozon

4.07.2023

Александр, здравствуйте. Изначально деньги отправили на вашу карту, но из-за ошибки они вернулись на баланс. Простите нас за это. Видим, 1 июля вы оформили вывод на карту. Срок выполнения заявки может занимать до 7 дней, поэтому просим подождать. Мы следим за процессом, постараемся его ускорить.
Срок зачисления не займёт более 2-3 рабочих дней.

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