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Александр

25 ноя 2022 25.11.2022

Яндекс маркет не может решить проблему с промокодами с 23 сентября

23 сентября 2022 года мне был выдан промокод за отмененный заказ №13769337 номиналом 500 от 501 рубля.

13 ноября 2022 года мне был выдан промокод за отмененный заказ №152560807 номиналом 500 от 1500 рубля.

Оба промокода на почту не поступили. Обращался в поддержку раз пять. Всегда одинаковый ответ в стиле: "Нам нужно больше времени для решения вопроса, технические специалисты уже разбираются".

Прошло уже 2 месяца и на мой взгляд давно можно было решить любой вопрос и не отвечать пользователю ответами "копи паст" только раздражая его. И к слову, так много отменяемых заказов как у маркета вроде ни у кого нет.

#жалобаяндексмаркет

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Яндекс Маркет

25.11.2022

Александр, здравствуйте!

Уже проверяем, почему промокоды так долго не приходят, и скоро вернёмся

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Яндекс Маркет

25.11.2022

Проблему с отправкой решаем — на исправление нужно ещё немного времени.

Но чтобы вы воспользовались промокодами уже сейчас, прислали их в личные сообщения

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