#Humex

Лучшие

25.03.2021

Опытным путём: как сервис-дизайн помог «Ростелекому» улучшить новый продукт

Команда humex рассказывает, как, исследуя опыт пользователей, помогла компании сделать интерфейс приложения «Ключ» удобнее, а также предложила план дальнейшего развития сервиса.

46 показов

5.7K открытий

11 репостов

18.03.2021

«Бот с тобою»: за что люди раздражаются на ботов и что с этим делать

Aviasales, «Яндекс.Еда» и «Тинькофф» собрались комнате, организованной humex в месте, которое нельзя называть (Clubhouse), чтобы обсудить чат-ботов: что ждут люди и что получают? как боты решают задачи бизнеса? как не налажать при проектировании? В комнате нащупали четыре «боли», волнующие как пользователей, так и разработчиков.

13 показов

4.4K открытий

6 репостов

28.09.2020

human experience digest #1

Привет! Это дайджест полезных инструментов, исследований, статей, книг и новостей в области сервис-дизайна и проектировании лучшего опыта и впечатлений для людей от сервис-дизайн компании humex*.

Форма оценки качества сервисов Лу Даун https://good.services

10 показов

446 открытий

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