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Илина Григорьева

24 авг 2020 24.08.2020

Озон отправил доставленные заказы в отмененные и не платит

Вопрос с поддержкой озон не может решиться уже 1,5 месяца. Четыре наших товара попали в вкладку отмененные, но не появились в возвратах. Насколько я могу судить они были доставлены, но по технической ошибке попали не туда. За 1,5 месяца три раза мы обращались в поддержку, с нас запросили документы и сказали, что будут разбираться, но ничего не происходит и мои вопросы игнорируются!

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tmarat7

24.08.2020

А где скриншоты по переписке с техподдержкой?

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Ozon

24.08.2020

Здравствуйте, Илина! Пришлите, пожалуйста, номер обращения. Всё проверим и напишем в тикете

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Илина Григорьева

24.08.2020 Автор

Обращение #395629

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Ozon

24.08.2020

Спасибо. Постараемся дать ответ в тикете как можно скорее

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Alexey Chernoberezhskiy

24.08.2020

Есть такая проблема у них по FBS. Если клиент отменяет после формирования акта на отгрузку. Отслеживать только вручную. Долбите ТП - в итоге найдут. Скорее всего на складе приемки.

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Roman Pivovarov

28.08.2020

Я уже 4 месяца жду этого!!! ВСЕ НА МЕСТЕ, обращения не помогают!

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