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Владислав Истомин

23 янв 2021 23.01.2021

Ozon возвращает селлерам подержанный товар

Дикая ситуация с заказом 02854750-0148-1 в OZON. Покупатель использовал наушники-затычки (между прочим в комплекте одноразовые амбушюры), внимание, в течение двух месяцев и потом по причине того «не подошел цвет» смог их вернуть! То есть претензий по качеству нет, есть только «не подошел цвет» после двух месяцев использования наушников!

Я уже молчу о гигиенических вещах при использовании затычек… И озон возвращает нам б/у товар. В обращении #1422933 идут какие то шаблонные отписки по всей видимости от удаленного сотрудника-студента.

Стоимость наушников 50 тыс рублей.

#жалобаozon

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Алексей Суслов

24.01.2021

Здравствуйте, Владислав! Я сотрудник Ozon Marketplace.

Ознакомлюсь с ситуацией и ещё вернусь к вам с комментарием.

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Дамир Шамарданов

24.01.2021

Было бы интересно узнать. Потому что я уже подумываю покупать на ОЗОНе всякую ерунду, а потом обратно сдавать. А если не примут обратно, то судиться с ОЗОНом. Да ещё и компенсацию морального вреда требовать.

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