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Николай Алабаев

16.07.2022

@Ozon Здравствуйте. Отмените заказ № 55499965-0063, пожалуйста.

Привезли только половину заказа(заказал 2 товара, привезли 1). Затем заказ перешёл в статус "Доставка на уточнении" и так уже неделю. В тех поддержке пишут "ожидайте". На вопросы не отвечают. Причину задержки не знают, где товар не знают. В чате ещё хуже.

Очевидно что товар потерян\украден. Заказ отменить не получается ни в чате, ни в самом заказе.

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Ozon

16.07.2022

Здравствуйте! Простите, что заказ не доставили полностью. Вы правы, скорее всего он утерян. Сегодня заказ отменим и оповестим вас.

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Николай Алабаев

16.07.2022

Хорошо, очень жду отмену заказа.

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Ozon

16.07.2022

Николай, с отменой все сложнее, чем казалось. Какой-то баг. В понедельник сможем вернуться с результатом. Простите, что процесс затягивается. Нам бы этого тоже очень не хотелось, но увы.

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