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10 фев 2023 10.02.2023

Озон 10 дней не выводит средства с баланса на карту

Заказал товар на ozon global, пришёл не комплект, продавец вернул деньги на баланс озона, подал заявку 1 февраля 2023 г. Сегодня 10 февраля, пишу в поддержку, говорят 10 дней ещё не прошло, мы ещё проверяем! Стандартные ответы, что нужно ещё подождать! Что там проверять 10 дней!? Это мои деньги, озон их где-то крутит или что? Очень разочарован, с каждым годом озон всё хуже, благо сейчас уже достаточно альтернатив, надо хорошо подумать, связываться с такой компанией

Заказ 59959752-0087, после него всё началось

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3 комментария

Ozon

10.02.2023

Иван, здравствуйте. Стоимость покупки вернулась вам дважды по ошибке, одна сумма ушла на карту, вторая осталась на "Балансе средств". Сегодня выведем её по указанным реквизитам, срок зачисления 2-3 рабочих дня. Простите за путаницу и что так долго ждёте решения.

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Ivan Malcev

10.02.2023 Автор

Спасибо за оперативный ответ

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Maksim K

11.02.2023

Добрый день. 10 дневный срок исчисляется со дня получения товара продавцом. Далее вам положена неустойка 1% от цены товара, а также убытки, например, разница в цене.
Надеюсь, ваши права восстановили)

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