21 мар в 20:26 21 мар

Озон дважды списал деньги за заказ

Я сделал заказ 30880598-0009 19 марта вечером, сегодня захожу посмотреть историю и оказывается вчера с меня во второй раз списали ту же сумму, пожалуйста разберитесь с этой проблемой и верните деньги, если бы я не взглянул даже не понял бы за что были списаны эти деньги, уже смахивает на мошенничество

#ozon #ozonжалоба #жалобаозон

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Ozon

21 мар

Раиль, добрый вечер! По транзакции RRN 407916658270 из этого заказа сумму мы получили 1 раз 19 марта в 22:48. Информация есть на Балансе средств. Обратитесь в ваш банк, возможно вы видите сначала холдирование, а потом фактическое списание. После оплаты заказа деньги списываются не сразу, а блокируются на карте на 6 часов. Также проверьте выписку (https://docs.ozon.ru/common/oplata/bank-statements/ тут о ней рассказываем), там все движения средств на счёте за определённый период, сумма оплаты будет 1 раз указана.

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Ra1lka

21 мар Автор

Хорошо, благодарю за помощь и отзывчивость

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