{"id":14289,"url":"\/distributions\/14289\/click?bit=1&hash=892464fe46102746d8d05914a41d0a54b0756f476a912469a2c12e8168d8a933","title":"\u041e\u0434\u0438\u043d \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442 \u0443\u0432\u0435\u043b\u0438\u0447\u0438\u043b \u043f\u0440\u043e\u0434\u0430\u0436\u0438 \u043d\u0430 5%, \u0430 \u0441\u0440\u0435\u0434\u043d\u0438\u0439 \u0447\u0435\u043a \u2014 \u043d\u0430 20%","buttonText":"","imageUuid":""}

Степан Павлов

15 окт 2023 15.10.2023

Яндекс Еда привезла не тот товар и отказывается возвращать деньги

Заказ N°231015-20371897

Заказавал 6 пачек по 1кг, привезли 6 пачек по 500 грамм, сотрудник поддержки утверждает что все верно. Нигде не указано что это пачки 500 грамм, ни на фото, ни в описании, ни в названии

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👆👆👆 Скриншоты товара, который заказывал. Всё тоже самое отправлял в поддержку.

Вот что прислали:

Прислали👆

Попытался отменить заказ, мне нужны именно пачки по 1кг

По телефону сказали обратиться в чат.

Вот как я пообщался с сотрудником Женя:

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Прошу, Яндекс Еда, верните мне деньги! Можете забрать товар!!!

UPD: Прикрепляю чек, а также «Замечательный» ответ сотрудника

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Ответ сотрудника на чек:

Продолжение истории:

Приёмная

Степан Павлов

16.10.2023

Продолжение истории с Яндекс Едой и кофе на 6 кг. Чем всё закончилось

Ранее писал в приемную о ситуации с Яндекс Едой

#Яндекседа #яндексжалоба #яндексотзывы #жалобаяндекседа

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Степан Павлов

15.10.2023 Автор

Ещё один сотрудник, говорит что примут меры. Я так понимаю просто поменяют описание карточки

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ПДн

15.10.2023

Нигде не указано что это пачки 500 грамм, ни на фото, ни в описании, ни в названии

А где-нибудь было указано, что пачки по 1 кг?

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Степан Павлов

15.10.2023 Автор

Да, посмотрите первые скриншоты. На 3 скринах указано что 1 кг

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H0ttabych .

15.10.2023

Просто напиши в банк заявку на чарджбэк, это без проблем должны вернуть

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Степан Павлов

15.10.2023 Автор

Жду что ответит Яндекс

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H0ttabych .

16.10.2023

Он тебе уже ответил

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Alexey Novitsky

15.10.2023

Не совсем так, фото пачки и цена за 1 кг. То есть если привезли 0.5 кг, то и цена должна быть в половину, ибо указана за 1кг. Хоть конечно с карточками товара была волна лажухи на vc, как то спала, и вот опять(((

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ade akk

16.10.2023

Не обязательно, допустим 1 кг пачки были по акции, а 0,5 без акции. Поэтому цена не обязана быть в половину.

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