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Степан Павлов

15 окт 2023 15.10.2023

Яндекс Еда привезла не тот товар и отказывается возвращать деньги

Заказ N°231015-20371897

Заказавал 6 пачек по 1кг, привезли 6 пачек по 500 грамм, сотрудник поддержки утверждает что все верно. Нигде не указано что это пачки 500 грамм, ни на фото, ни в описании, ни в названии

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👆👆👆 Скриншоты товара, который заказывал. Всё тоже самое отправлял в поддержку.

Вот что прислали:

Прислали👆

Попытался отменить заказ, мне нужны именно пачки по 1кг

По телефону сказали обратиться в чат.

Вот как я пообщался с сотрудником Женя:

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Прошу, Яндекс Еда, верните мне деньги! Можете забрать товар!!!

UPD: Прикрепляю чек, а также «Замечательный» ответ сотрудника

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Ответ сотрудника на чек:

Продолжение истории:

Приёмная

Степан Павлов

16.10.2023

Продолжение истории с Яндекс Едой и кофе на 6 кг. Чем всё закончилось

Ранее писал в приемную о ситуации с Яндекс Едой

#Яндекседа #яндексжалоба #яндексотзывы #жалобаяндекседа

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Какер Тарлсон

15.10.2023

У @Яндекс очевидна гигантская недоработка в плане компетенций операторов техподдержки. Это что-то между мартышкой и нейронкой. У меня около года была ситуация, что мне вместо шашлыка привезли чью-то пиццу. Я был близок к тому, чтобы нагрубить оператору матом, потому что чел там походу из перечня шаблонных фраз кидал мне рандомно то одну, то другую. Решение вопроса заняло около 20 минут..хотя чего там решать

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Степан Павлов

15.10.2023 Автор

Оу, грустно. Но главное все решилось. Надеюсь и у меня решиться вопрос

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Какер Тарлсон

15.10.2023

Да, решилось, шашлык мне привезли через час, пиццу не забирали. И тут бы можно порадоваться, что поел на халяву, но мне эти качели нафиг не нужны были. Хотел бы пиццу - заказал бы пиццу

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Иванов Иван

15.10.2023

Тут возможно вес указан "по дефолту". В любом случае покупатель здесь прав. Единственное что мне видится это ещё раз написать в маркет - и указать что собираетесь идти в суд. А далее прокуратура, роспотребнадзор и найм юриста для суда.

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