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Степан Павлов

15 окт 2023 15.10.2023

Яндекс Еда привезла не тот товар и отказывается возвращать деньги

Заказ N°231015-20371897

Заказавал 6 пачек по 1кг, привезли 6 пачек по 500 грамм, сотрудник поддержки утверждает что все верно. Нигде не указано что это пачки 500 грамм, ни на фото, ни в описании, ни в названии

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👆👆👆 Скриншоты товара, который заказывал. Всё тоже самое отправлял в поддержку.

Вот что прислали:

Прислали👆

Попытался отменить заказ, мне нужны именно пачки по 1кг

По телефону сказали обратиться в чат.

Вот как я пообщался с сотрудником Женя:

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Прошу, Яндекс Еда, верните мне деньги! Можете забрать товар!!!

UPD: Прикрепляю чек, а также «Замечательный» ответ сотрудника

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Ответ сотрудника на чек:

Продолжение истории:

Приёмная

Степан Павлов

16.10.2023

Продолжение истории с Яндекс Едой и кофе на 6 кг. Чем всё закончилось

Ранее писал в приемную о ситуации с Яндекс Едой

#Яндекседа #яндексжалоба #яндексотзывы #жалобаяндекседа

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Сергей Орлов

15.10.2023

Саша и Женя это вроде их боты, даже имена выбраны так, чтобы было непонятно кто пишет, М или Ж. Попробуйте написать, чтобы перевели на старшего специалиста, там уже человек подключается

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Степан Павлов

15.10.2023 Автор

Не понятно как к нему пробиться

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Какер Тарлсон

15.10.2023

попробовать написать Оператор в чат

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Александр Возженников

15.10.2023

Искусственный интеллект, я оператор

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