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Степан Павлов

15 окт 2023 15.10.2023

Яндекс Еда привезла не тот товар и отказывается возвращать деньги

Заказ N°231015-20371897

Заказавал 6 пачек по 1кг, привезли 6 пачек по 500 грамм, сотрудник поддержки утверждает что все верно. Нигде не указано что это пачки 500 грамм, ни на фото, ни в описании, ни в названии

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👆👆👆 Скриншоты товара, который заказывал. Всё тоже самое отправлял в поддержку.

Вот что прислали:

Прислали👆

Попытался отменить заказ, мне нужны именно пачки по 1кг

По телефону сказали обратиться в чат.

Вот как я пообщался с сотрудником Женя:

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Прошу, Яндекс Еда, верните мне деньги! Можете забрать товар!!!

UPD: Прикрепляю чек, а также «Замечательный» ответ сотрудника

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Ответ сотрудника на чек:

Продолжение истории:

Приёмная

Степан Павлов

16.10.2023

Продолжение истории с Яндекс Едой и кофе на 6 кг. Чем всё закончилось

Ранее писал в приемную о ситуации с Яндекс Едой

#Яндекседа #яндексжалоба #яндексотзывы #жалобаяндекседа

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Василий из Москвы

15.10.2023

Очередного скупщика тонны кофе обманули? Все истории одинаковые как на подбор. Как будто спецом сидят мониторы ценники. Увидя косяк заказывают сразу по 5-10 пачек в надежде что удастся все провернуть. А тут хоп. Облом.

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Степан Павлов

15.10.2023 Автор

Знать бы о чем вы, я готов вернуть пачки или докупить ещё, но по этой же цене за килограмм

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Василий из Москвы

15.10.2023

Таких постов тут уже пара десятков наберётся. То кофе не килограмм. То порошок не 5кг. И все истории как под копирку) Перестаньте просто думать что вы умнее всех. Халявы не будет :)

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Какер Тарлсон

15.10.2023

А в чем халява? На скрине явно указан и товар, и вес и цена. Это публичная оферта, автор её акцептовал, заключил договор путем оплаты. В чем халява?

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Василий из Москвы

15.10.2023

вот этот же кофе килограммовый стоит почти 3т. На озоне вот распродажа сейчас. 1500р. Пол цены скинуто. А 0.5кг за пол цены будет как раз то, что ТС и заплатил. Так что даже в таком виде это выгодно) а если бы ещё и пачки по 1кг прислали. Была бы халява.

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Макс Мартин

15.10.2023

Василий, добрый день. Я руководитель службы поддержки Яндекс.Еды. Вы нам подходите.

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