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Степан Павлов

15 окт 2023 15.10.2023

Яндекс Еда привезла не тот товар и отказывается возвращать деньги

Заказ N°231015-20371897

Заказавал 6 пачек по 1кг, привезли 6 пачек по 500 грамм, сотрудник поддержки утверждает что все верно. Нигде не указано что это пачки 500 грамм, ни на фото, ни в описании, ни в названии

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👆👆👆 Скриншоты товара, который заказывал. Всё тоже самое отправлял в поддержку.

Вот что прислали:

Прислали👆

Попытался отменить заказ, мне нужны именно пачки по 1кг

По телефону сказали обратиться в чат.

Вот как я пообщался с сотрудником Женя:

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Прошу, Яндекс Еда, верните мне деньги! Можете забрать товар!!!

UPD: Прикрепляю чек, а также «Замечательный» ответ сотрудника

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Ответ сотрудника на чек:

Продолжение истории:

Приёмная

Степан Павлов

16.10.2023

Продолжение истории с Яндекс Едой и кофе на 6 кг. Чем всё закончилось

Ранее писал в приемную о ситуации с Яндекс Едой

#Яндекседа #яндексжалоба #яндексотзывы #жалобаяндекседа

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Степан Павлов

15.10.2023 Автор

Хм, интересная идея, спасибо

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V0gel

16.10.2023

Про чарджбэк не зря пишут. Столкнувшись с похожей фигнёй, я, сделал чардж, вопрос продавцом был решен влёт.

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Степан Павлов

16.10.2023 Автор

Решили вопрос и вы отозвали чарджбэк?

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V0gel

16.10.2023

Нет. Немного не так. Продавец просил отменить чардж, но ТП банка была непреклонна. Примерно так выглядел ответ ТП "при закрытии чарджа может быть повторный кидок, поэтому ждите свой заказ. Деньги мы вам перевели авансом. Те бабки снимем с продавца" ну как-то так.
Пользуясь моментом передаю привет сети магазинов "Профи" и ТП Тиньков)

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Степан Павлов

16.10.2023 Автор

Прикольно. Мне пришел ответ от Яндекса, сказали ничего не вернут. Написал новый пост

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V0gel

16.10.2023

А вот тут интересно становится

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