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Степан Павлов

15 окт 2023 15.10.2023

Яндекс Еда привезла не тот товар и отказывается возвращать деньги

Заказ N°231015-20371897

Заказавал 6 пачек по 1кг, привезли 6 пачек по 500 грамм, сотрудник поддержки утверждает что все верно. Нигде не указано что это пачки 500 грамм, ни на фото, ни в описании, ни в названии

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👆👆👆 Скриншоты товара, который заказывал. Всё тоже самое отправлял в поддержку.

Вот что прислали:

Прислали👆

Попытался отменить заказ, мне нужны именно пачки по 1кг

По телефону сказали обратиться в чат.

Вот как я пообщался с сотрудником Женя:

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Прошу, Яндекс Еда, верните мне деньги! Можете забрать товар!!!

UPD: Прикрепляю чек, а также «Замечательный» ответ сотрудника

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Ответ сотрудника на чек:

Продолжение истории:

Приёмная

Степан Павлов

16.10.2023

Продолжение истории с Яндекс Едой и кофе на 6 кг. Чем всё закончилось

Ранее писал в приемную о ситуации с Яндекс Едой

#Яндекседа #яндексжалоба #яндексотзывы #жалобаяндекседа

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113 комментариев

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Svetlana Borisova

15.10.2023

Ну вы же понимаете, что цена указана не за килограмм. Если заказываете столько, то уже покупали. Более того загуглите цену 500г этого кофе. Там есть предложения больше 1000 р. Вы ещё по хорошей цене взяли. Нашли баг в карточке и терпите нервы техподдержке.

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Степан Павлов

15.10.2023 Автор

Я не заказывал это кофе ранее

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Svetlana Borisova

15.10.2023

Никто не заказывает 5 пачек незнакомого продукта. Есть невкусные сорта кофе. Ну допустим не заказывали. Цены на кофе видели? Какао и кофе подорожало. Вы ещё по старой цене видимо заказали.

В Перекрестке Кофе Julius Meinl Юбилейный в зёрнах, 500г — 979,99 ₽
https://www.perekrestok.ru/cat/80/p/kofe-julius-meinl-ubilejnyj-v-zernah-500g-75494

В других супермаркетах его нет.

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Bezoblachno

15.10.2023

"цены на кофе видели?"

- вот он открыл ЯндексМаркет и увидел цену.

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