#Коллцентры

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11.09.2022

Как быстрее выдавать заказ и снижать затраты на склад

Более 2000 офисов были проанализированы ПЭК и выяснилось, что компания теряет деньги на том, что полки пунктов выдачи заполнены доставленными посылками. Операторы ПЭК и усилия франчайзи не справлялись с количеством накопленных товаров к выдаче. Необходимо было прорывное решение, позволяющее компании развиваться без увеличения площадей и расходов на новые склады и не раздувая штат контакт центра.

6 показов

61 открытие

7.09.2022

Бот дешевле оператора-человека. Но насколько?

Практически любому бизнесу – будь то поставка товаров или оказание услуг – не обойтись без коммуникаций с клиентами. Когда они массовые – цена вопроса становится значимой. Если это звонок или переписка, которая увенчается продажей, ещё куда ни шло. А если это коммуникация с клиентом, который уже заплатил, – техподдержка или консультация? Как не…

11 показов

236 открытий

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