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28 фев 2023 28.02.2023

Альфа-Банк 7 месяцев не отдаёт мои деньги! Будьте внимательны при внесении наличных на свой счёт ,обязательно сохраняйте чек ,иначе рискуете остаться без своих денег .

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Альфа-Банк

28.02.2023

Руслан, здравствуйте.

Помним ваш случай, общались в личных сообщениях. К сожалению, наша позиция не изменилась — для снятия ограничений нужен оригинал чека.

Мы, как и все банки, должны внимательно следить за сомнительными операциями — это требования регулятора. Иногда можем попросить дополнительные документы, если на то есть веская причина. Это прописано в нашем договоре и требуется для исполнения 115-ФЗ.

Через банкомат по номеру счёта пополнение может делать только владелец счёта — поэтому мы просим документы, которые это подтвердят. Это прописано в нашем договоре и требуется для исполнения 115-ФЗ.

Если появятся другие варианты решения, мы сообщим.

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Альфа-Банк

1.03.2023

Руслан, ждём вас в офисе для закрытия счёта и перевода денег в другой банк.

В личке запросили адрес офиса, в который обратитесь, чтобы предупредить коллег.

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