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Светлана Ходарина

9 мар 2023 9.03.2023

WILDBERRIES - возврат брака

Продавец: Белорусская косметика

Добрый день!

Заказала тушь у этого продавца - товар пришёл с явным браком: крышка не отвинчивается вообще, от слова совсем, зато открыта чуть ниже по шву - соответственно видно всё содержимое и на щёточке остаётся тоже всё содержимое. Продавец на мою претензию (3 раза) ответил, что не видит брака и как следствие, отказывается что либо делать (ни возврат средств, ни замена на качественный товар). Отзыв, который я оставила под товаром также удалили.

Будьте внимательнее при получении товара!

Артикул 142479480

Номер на упаковке 4929

521 показ

140 открытий

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3 комментария

Миша

10.03.2023

А как она должна отвинчиваться? По второй линии? Там по фото вроде просто форма такая, а конструкция целая.

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Светлана Ходарина

10.03.2023 Автор

Да, она должна отвинчивается по верхней риске, а не по нижней... Но, к сожалению, она припаяна "намертво", зато по нижней риске просто выпадает. Фото, как должно быть (взято с площадки) прилагаю.

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Миша

10.03.2023

Так тут не только проблема в месте открытия. В вашем случае конструктивный дефект. У вас деталь отсутствует вроде.

Явный брак на мой взгляд.

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