#Itsm

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Личный опыт

Alexandre Zakharenko

28.01.2023

Внедрение Oracle Retail 13 в топ 10 мировой розницы

Хочу рассказать о своем опыте внедрения Oracle Retail 13 в топ 10 мировой розницы своего сегмента в России. Я был внештатным сотрудником, приглашенным из Берлина.Сначала я думал, что все дело в резком увеличении объемов работы, и штатная служба поддержки не справляется.Оказалось, не все так просто![BR]На второй линии поддержки возраст заявок…

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174 открытия

24.08.2021

“Эксплуататорам” услуг на заметку

Если ваша деятельность связана с ИТ, или вы собираетесь работать в ИТ-экосистеме, то повнимательнее взгляните на деятельность, связанную с “жизнью” услуг в продуктовой среде. Я нисколько не принижаю важность работы маркетинга, проектирования, тестирования, ввод услуг в эксплуатацию, но хочу заметить, что все это делается ради того, чтобы услуга…

1 показ

69 открытий

24.08.2021

Воля и разум

Любое серьёзное преобразование в компании, от «внедрения» какого-либо нового ИТ-процесса до пресловутой цифровой трансформации, является организационным изменением: требуется изменить уже имеющиеся системы управления, чтобы они стали работать по-новому, или обрели новые свойства и способности. Приходится работать с формальной стороной…

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36 открытий

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