#Астрапейдж

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Астра Пейдж Контакт-центр

4.08.2023

Телемаркетинг в сегменте B2B

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Астра Пейдж Контакт-центр

4.03.2022

Все, что вы хотели знать об IVR (и немного больше)

«‎Добрый вечер, Александр. Вас приветствует служба поддержки. Чтобы узнать баланс на карте, нажмите 1». Знакомая история? Какие чувства она вызывает: может, раздражает голос, слишком громкая мелодия или же в меню нет опции связи с оператором?
То, что мы привыкли именовать «‎роботом», корректно называется Interactive Voice Response (IVR). Сервис…

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