#Службаподдержкиклиентов

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19 фев

Intent classifier без лишних затрат: как разгрузить службу поддержки клиентов и помочь ей быстрее отвечать на запросы

Представьте: клиент, который получил бракованный товар, обращается в чат горячей линии и мгновенно получает сообщение том, как он может вернуть товар и получить компенсацию. Если речь о крупной компании, то такие быстрые и качественные ответы невозможны без использования классификатора намерений (Intent classifier). В статье я покажу, как без…

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