Александра Лудина

7 мая 2023 7.05.2023

Озон мошенник

Заказала на озоне бюстгальтер, 1 комплект трусов по 3шт и три комплекта по 2 штуки. Бюстгальтер пришел вообще совершенно другой, трусы пришли все 4 комплекта по 1 штуки. Оформила возврат. Сотрудники пвз отказали в принятие возврата. хамят, матерятся. Приняли возврат только после того как попросила написать акт об отказе в принятии возврата.

Озон отказывает в возврате моих денег, типо ждите 2 недели. Может быть вернём деньги.

Служба поддержки хамит

#жалоба озон.

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Pavel Chernev

7.05.2023

Где скриншоты хамства?

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7.05.2023

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Александра Лудина

8.06.2023 Автор

Тебя не спрашивали. Сиди и помалкивай

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Ozon

8.05.2023

Александра, здравствуйте. Простите, что подвели вас с качеством товаров. Всю информацию передали на склад, проведём проверку.
После возврата деньги возвращаем в течение 10 дней, подробно об этом написано у нас на сайте тут https://ozon.ru/t/e6YKoVN . Вам уже вернули деньги на карту вчера вечером.
Сотрудники пункта выдачи повели себя некорректно, мы проработаем вопрос. Сделаем всё возможное, чтобы такое больше не повторилось.

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