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Анастасия Матвеева

22 ноя 2022 22.11.2022

Проблема с кросс-доком у Озон

15.11.22 Отгружали 5 паллет товара в Казани кросс-доком, в Питере приняли только 1 паллету из 5-ти! При этом списали деньги за кросс-докинг как за 5 паллет уже в Казани. Все еще ждем ответ в поддержке, надеюсь нас услышат. При этом нет никаких доказательств со стороны озона, что другие паллеты были пустые.#ozonseller

Обращение #21195311 FBO

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Ozon Business

22.11.2022

Здравствуйте, Анастасия! Как видим, акт вами отклонён и уже создано обращение — поступили правильно. По системе видим, что отгрузили именно 5 паллет, а значит не возникнет трудностей с поиском и дальнейшим приёмом товара на склад. Попросили коллег вернуться с решением как можно быстрее, пожалуйста, дождитесь ответа

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Анастасия Матвеева

24.11.2022 Автор

Добрый день! Большое спасибо, уже решили проблему. Но остался один спорный акт, на который еще не ответили от 15 ноября. Ситуация та же, приняли 1 паллету из 4. Кросс-докинг сняли за 4 паллеты. Помогите решить проблему, пожалуйста! #ozonseller

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