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Юлия Купреева

12 дек 2022 12.12.2022

Курьер своровал заказ

Здравствуйте, ситуация точно такая же. Заказ 40230479-0053 от 22.11.22. Курьер также своровал заказ,а Озон ничего не предпринимает. Написала претензию заказным письмом. Реакции нет. Дальше подавать в суд?

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Ольга Довгая

12.12.2022

Сначала досудебное почтой отправить, а потом в суд.

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Юлия Купреева

12.12.2022 Автор

Здравствуйте! Досудебное как оформить?

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Елена Дёмина

12.12.2022

Так а поддержка Озона что говорит? Они же обычно должны решать проблему...

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Юлия Купреева

12.12.2022 Автор

У поддержки одни шаблонные отписки. Типа решают. А сколько они будут решать? Сроков никаких не дают

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Елена Дёмина

12.12.2022

ну судя по моей практике, они решают проблему в любом случае. Просто придётся подождать подольше. А так да, если не хотите ждать, то в суд. Удачи в решении вопроса

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Юлия Купреева

13.12.2022 Автор

Написала в Озон,что жду от них реакции. В претензии был указан срок до 14.12.22. Связались со мной в звонке . И вуаля деньги вернули. Спасибо конечно. Но сколько это стоило нервов.

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