#Systemthinking

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29.05.2019

Mike Laurie из Lloyds о системном мышлении в сервис-дизайне

Проектируя сервисы, дизайнеры, зачастую, фокусируются на клиентском опыте, и не пытаются разобраться, как на него влияет внутреннее устройство организации: взаимодействия сотрудников, операционные и технические процессы.

Service Diagnostic Blueprint: что видят пользователи и что происходит внутри сервиса для обеспечения пользовательского опыта Mike Laurie

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