8 янв в 21:14 8 янв

Юмани заблокировал кошелек

Пользуюсь Юмани достаточно долго, использую как основную карту, получаю переводы, оплачиваю покупки на маркетплейсах и в магазинах.

Сегодня заморозили кошелек по непонятной причине.

Перевела деньги, чтобы оплатить покупку в магазине и не смогла этого сделать.

Номер обращения 27076642

#yoomoney прошу разблокировать кошелек, так как никаких нарушений не было.

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3 комментария

ЮMoney

8 янв

Здравствуйте! Проверим ситуацию и вернёмся с комментарием.

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мадлен

8 янв Автор

Спасибо, жду!

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ЮMoney

9 янв

Возвращаемся с ответом. Мы непрерывно анализируем счета и операции наших пользователей и принимаем меры, если замечаем что-то подозрительное (п. 4.19 соглашения). Понимаем, любые проверки неудобны, но мы обязаны их проводить по требованию закона (115-ФЗ), как и любая кредитная организация.
Как видим, сейчас с кошельком всё в порядке. Можете пользоваться им в обычном режиме.

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