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Иванов Иван

11 окт 2023 11.10.2023

Wildberries - комиссия с покупателя

Вчера забирая покупку из ПВЗ обнаружил что сумма списалась больше чем написано на сайте. Подняв историю вижу следующее:

02 октября было заказано 5 товаров. Все они были забраны в разное время. При приёмке сумма списывается с зарплатной карты Альфа-банка Мастеркард.

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Списания

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Пытаюсь выяснить кто решил облегчить мне жизнь на 16 рубликов:

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Итого в начале выяснилось что появился какой то банк-посредник который взял свою комиссию, но техподдержка ВБ видимо не в курсе что это за банк. Потом выяснилось что информация о комиссии пишется при покупке мелким серым шрифтом в момент оплаты. И при этом после покупки её нигде не видно в итоге кроме как сравнивая напрямую ценник в истории покупок и фактические списания банка. И в третьих она активированна со слов техподдержки среди дня 02 октября в момент обрабатывания покупки.

Мне кажется эта ситуация какой то неправильной, поэтому я хочу что бы ВБ либо вернули эти 16 рублей необоснованного обогащения либо досписали оставшуюся комиссию за остальные 4 товара ведь я якобы в тот момент должен был видеть сообщение о ней. Иначе с такими щедростями компания скоро разорится. Так же я не заметил каких то сообщений от компании на их сайте и в новостях о таких изменениях. Техподдержка тоже пропала и я уже четвёртый час жду ответа. Так же неясно кто должен заниматься такими спорами — Роспотребнадзор, Прокуратура, Суд?

UPD: На удивление увидел у себя в ЛК ВБ:

#wildberries

908 показов

213 открытий

3 комментария

Александр

11.10.2023

А всё епта. Доигрались?
МП в плане отжатия денег с продавцов уже дошли до предела. Дальше там выжимать уже особо некуда.
Сейчас за покупателей возьмутся.
Хотели же чтоб вот у дома и дешевле чем в интернет магазинах? И чтоб доставка "завтра"?
Так вот теперь за это платить придется БОЛЬШЕ и БОЛЬШЕ.

Ну серьезно, у меня вот товар, который я продаю за 599р.
Из них на озоне:
Комиссия: 110,82 ₽
Последняя миля: 30,94 ₽
Логистика: 45,75 ₽
И ещё -3% в среднем с каждой покупки плата за трафареты, иначе без них голяк.
Итого из 599р озон забирает себе 202р +9р эквайринг = 211р. Жирненько да?
И это ещё товар ДО 1000р.

Скоро и сам покупатель будет сверху доплачивать какую-нибудь комиссию и по итогу получим такую картину, что захочется снова "как раньше". Ну заказать в интернет-магазине, что будет дешевле, возможно получить нормальную консультацию и прямой контакт с продавцом в случае проблем или гарантийного случая.

Вот только как раньше уже не будет.

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lucklessman

7.11.2023

Может больше продавцов на своих сайтах станет продавать?

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Даниэль Гончаров

11.10.2023

Беспредел((

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