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Антон Михайлов

17 ноя 2023 17.11.2023

Мегамаркет не отменяет покупку

8.11 был заказан товар №915 378 110 9099, доставка которого была запланирована на 10.11, но ни 10.11, ни 11.11 товар не был доставлен. Было решено отменить покупку в личном кабинете, потому что товар был нужен ко времени и уже потерял актуальность -- заказ поменял статус на "Отменяется" и спустя 3 дня меняет статус на "Заказ у курьера". В очередной раз отменяю заказ и спустя два дня(17.11) приходит смс о том, что товар будет доставлен 17.11, хотя в личном кабинете статус заказа попрежнему "Отменяется".

Хотелось бы поинтересоваться, когда заказ наконец-то будет отменен, и за него вернут деньги. А также, почему когда мегамаркету надо -- он в один день в одностороннем порядке отменяет доставку, а когда не выгодно, то нужно ждать неделями просто, чтобы доставку твоего товара отменили и потом еще столько же возврат денег?

#жалобамегамаркет

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Мегамаркет

17.11.2023

Здравствуйте, Антон! Написали вам в личные сообщения.

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Антон Михайлов

18.11.2023 Автор

Заказ отменили в итоге, спасибо за помощь

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Мегамаркет

18.11.2023

Всегда пожалуйста ❤️

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