Максим Кузнецов

12 дек 2021 12.12.2021

OZON FBS - устали от проблем

Здравствуйте!

Работаем с OZON по модели FBS уже как год. Все устраивало. Но последние два месяца происходит какая-то дичь. Акты формируются самопроизвольно, т.е. если нам отправлять 10 заказов, то акт будет на 2. И так, каждый день. Наше утро начинается с общением с техподдержкой. Потом ждем 2-3 часа ответа, а нам нужно отправлять не только ОЗОН, еще CDEK, почта, boxberry и т.д. В итоге курьер сидит в офисе 2 часа и ждет, пока ОЗОН исправит АКТ для отправки. Это неправильно, тормозит всю цепочку. Просим - ИСПРАВЬТЕ эту ошибку.

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Демьян Федулов

12.12.2021

Любовь зла, полюбишь и Озон...

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Александр Беляков

12.12.2021

Максим, здравствуйте! Я из Ozon Marketplace.

Поделитесь примером обращения, где сотрудник помог исправить акт — постараюсь узнать, почему возникает заминка, и когда мы её поправим.

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Илья

13.12.2021

ой это еще цветочки. что у них с карточками товара твориться-тихий ужос...

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