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INEX service design

28.11.2023

Как вовлечь 40 000 сотрудников в работу по улучшению клиентского сервиса: кейс «Магнит Косметик»

В 2023 году перед «Магнит Косметик» стояла задача улучшить клиентский сервис. Причём сделать это по всей сети магазинов и за короткий срок. INEX организовал для сотрудников компании сервисный марафон. Рассказываем, почему выбрали такой формат обучения, как развернуть настолько масштабное мероприятие в крупной сети и каких результатов ожидать.

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