#Посменныйграфик

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Юлия Трошкина

22 мая

Как распределять чаты в Битрикс24 между отделами, если у вас 1 номер?

Прорабатывала для клиента такое решение. В компании есть отдел продаж и есть отдел сопровождения. При этом в отделе продаж есть смены и в отделе сопровождения есть смены. И есть один номер телефона для мессенджеров - WhatsApp* (Wazzup/ChatApp) и Telegram. На оба отдела :) Как распределить чаты?

772 показа

130 открытий

Юлия Трошкина

1 фев

Как работать с чатами Битрикс24, если у менеджеров посменный график, а с клиентами надо быть на связи всегда

Бывает так, что клиент написал, а менеджер ушел со смены. И чат теряется. Отслеживать все диалоги можно в воронке Битрикс24. Но где в итоге работать - в воронке или в чатах? Рассмотрим кейсы по работе с чатами с клиентами и инструкции, как действовать.

810 показов

109 открытий

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