For example, if Shazam can’t recognise a song, there appears a very disappointing message: “We didn’t quite catch that, try again”. If there was an animation of a sad smile, the text wouldn’t be perceived like something formal and insincere. The animation of the smile would tell user “Hey, I’m also sad, you’re not alone here, I support you. Let’s try again”. It may have decreased the frustration (even if a little bit) from a negative user scenario.
What a massive material! Looks impressive
Thank you!