Константин

27 фев 2023 27.02.2023

Сбермегамаркет отменяет заказ якобы товар у продавца закончился, хотя он есть

19.02.2023 заказал на подарок два SSD накопитель Samsung 870 EVO 500 ГБ (MZ-77E500B/EU) и оба у продавца "Умный ритейл Екатеринбург (со склада СберМегаМаркет)", заказ № 545313442 и № 511360085.
И вот сегодня, 27.02 меня «радует» смс о том, что якобы товар закончился.

скриншот смс с отменой заказов

скриншот одного из заказов

Почему же «якобы» спросите вы…
Все очень просто отвечу я, заходим на страницу данного SSD и видим, он доступен к покупке у все того же "Умный ритейл Екатеринбург (со склада СберМегаМаркет)".

скриншот доступности SSD у того же продавца

Также можно сделать вывод, что «гарантия наличия» у СММ — просто пыль в глаза, если она не работает внутри одного продавца…

#жалобасбермегамаркет

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Мегамаркет

28.02.2023

Здравствуйте Константин. Спасибо, что сообщили. Направили вам полный ответ в личные сообщения в VK.

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britva_ockama

14.03.2023

здравствуйте.а чем в итоге у вас закончилась история? мне отменили заказ по техническим причинам, в наличии у этого же продавца он есть, только цена уже выше. кроме как писать досудебку пока ничего не приходит в голову.

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