8 июн 2023 8.06.2023

Юmoney навязывает платные услуги, не дает выпустить виртуальные карты. Требует заказать пластиковую которая стоит 400 ру

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Юля Ладыгина

8.06.2023

Здравствуйте!

Я из службы поддержки ЮMoney. Наша система каждую секунду анализирует сотни операций. Если служба безопасности замечает подозрительные операции по виртуальной карте, мы можем приостановить расходные операции по ней или ограничить использование всех виртуальных карт до активации пластиковой карты в кошельке. Ограничение использования карт предусмотрено в п. 5.2.11 правил обслуживания карт: https://yoomoney.ru/page?id=528789

Платежи кошельком в этом случае проходят как обычно.

Готовы проверить вашу ситуацию. Для этого подскажите, пожалуйста, номер обращения в службу поддержки или кошелька (тут или в личные сообщения).

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