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pogryzz pogryzz

18 мар в 09:57 18 мар

Ужасная работа доддержки ВТБ, одни шаблоны

Еще 10 марта оформил покупку в мегамаркете, которую, практически сразу отменил!

С тех пор ВТБ операцию на врзврат заблокировал, и денежные средства на карте отказывается разблокировать, при том что по нескольким аналогичным возврат сделан в течении 3х дней.

Поддержка ничего внятно объяснить не может, по каким причинам это сделано банком!

Предоставил им от мегамаркета чек на возврат и идентификатор платежа от 10 марта! Банк упорно не хочет это учитывать и разблокировать деньги!

От поддержки, за это время услышал три различные версии событий (зафиксировано в онлайн чате), а именно:

1. Операция еще обрабатывается;

2. Операция не была произведена, а то что она отражена в лк как обрабатывающаяся - ошибка приложения, деньги не списывались;

3. От Мегамаркета не поступило подтверждение на отмену операции (чек и идентификатор игнорируют).

Ужас, не добиться ничего!

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