Запись в блоге Ирина на vc.ru

29 сен 2023 29.09.2023

Прошло уже 10 рабочих дней, мое обращение на разблокировку программы лояльности так и не рассмотрели. Зато теперь и заблокировали родственников еще, видимо из-за того что друг другу подарки покупали. Для чего тогда делаете галочку, что получит другой человек, если это идет на блокировку. Так сразу и писали бы что нельзя другим заказывать и нельзя всей семьей пользоваться

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Мегамаркет

30.09.2023

Здравствуйте. Понимаем и разделяем вашу обеспокоенность из-за ситуации с приостановлением участия вашего аккаунта в программе лояльности🥺 Сроки обработки обращений объективно связаны со спецификой ситуаций. Поскольку специалисты изучают характер каждого обращения и не используют массовые способы решения, эти сроки могут варьироваться. С нашей стороны сейчас передана информация специалистам, которые подключены к обращению GDS-1889053, о необходимости предоставить решение как можно скорее. Рекомендуем ориентироваться письмо, которое поступит на email из аккаунта по итогам рассмотрения обращения.

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