Александр Кочетков

3 ноя 2021 3.11.2021

озон техподдержка нигде не отвечает

Озон на мои вопросы, на мои претензии нигде не отвечает((((

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Александр Кочетков

4.11.2021 Автор

Доброе утро, надеюсь хоть где то и как то ответит сотрудник с озон

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Роман Тюленев

4.11.2021

Доброе утро, Александр! Я из Ozon Marketplace.
Превентивно ускорить процесс мы не можем, увы.
Единственное решение — дождаться отправки денег по графику, то есть 15 ноября.

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Александр Кочетков

4.11.2021 Автор

а как же Услуга Разовой выплаты? в договоре она прописана

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Роман Тюленев

4.11.2021

Такая услуга доступна не всем продавцам, нужно соответствовать ряду критериев: проверяем, например, как долго мы с вами сотрудничаем, есть ли у вас задолженность и много ли возвратов от клиентов. Об этом также рассказали в договоре.

Если на странице Финансы → Баланс на сегодня под суммой баланса на конец периода активна кнопка Получить раньше, то значит вы успешно прошли внутреннюю оценку Ozon.

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