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Ирина

16 сен 2022 16.09.2022

Две недели не могу получить деньги за свой возврат на #ЯндексМаркет .

Товар был сдан в ПВЗ. Прошло две недели. #ЯндексМаркет либо не отвечает, либо отправляет к продавцу. Продавец в свою очередь говорит, что денег #ЯндексМаркет ему за мой заказ не переводил. Поддержка #ЯндексМаркет отписывается либо отмалчивается.

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4 комментария

Andrey Chuguev

16.09.2022

Возможно продавец работает с Яндексом по схеме "выплаты раз в месяц", поэтому ПОКА он этих денег не получили. Это мое предположение, не более

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Яндекс Маркет

16.09.2022

Ирина, здравствуйте!

Простите за этот долгий возврат. Сейчас проверим заказ и вернёмся с ответом.

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Яндекс Маркет

16.09.2022

На Маркете - товары самых разных продавцов. Мы объединяемся, чтобы доставить покупки, для возврата нам тоже необходимо действовать сообща. Чтобы вернуть деньги на другую карту нужна помощь поставщика. Мы писали партнёру, но пока не получили ответ. Сейчас повторили попытку, держим ситуацию на контроле. Когда появятся новости, сообщим на почту из заказа.

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Жи Ши пиши с И

19.09.2022

а клиенту что делать? ждать пока вы крутите его деньги?

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