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Ольга Чеснокова

15 дек 2022 15.12.2022

ОЗОН. Мошенничество!

Почему деньги при возврате товара вернулись на баланс счета, а не на карту, с которой оплачивалась покупка?почему не отправляются деньги с баланса счета на мой банковский счёт?почему пишут "заявка принята", но не отражается в истории? Ну что же,писать письма во все инстанции?! Так я напишу и отправлю,если мне не вернут мои деньги,7106р. Номер возврата 41098949-R5, 41098949-R6, 41098949-R7, 41098949-R8

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Егор Данилов

16.12.2022

Пишите, если каждый напишет, их нагнут.
А пока они нагло пользуются чужими денежными средствами.

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Ozon

17.12.2022

Ольга, здравствуйте. Срок выполнения заявки на вывод денег с "Баланса средств" занимает до 7 дней. Срок зачисления - 2-3 рабочих дня.
Хотелось бы отметить, если вы оплачивали заказ при получении, деньги при возврате или отмене возвращаются всегда на баланс. Пишем об этом тут: https://docs.ozon.ru/common/oplata/postoplata/#%D0%B2%D0%BE%D0%B7%D0%B2%D1%80%D0%B0%D1%82.

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