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Who is a VIP guest? Criteria for categorizing guests as a VIP may differ in different hotels.
VIP: They are decision-makers ofc, travel agents, honeymoon couples, a guest who had a bad experience on his last visit, journalists, event planners,
general managers or unit heads of companies, etc.
VVIP: They are the board of directors, owners, partners, celebrities, royalty
members, heads of states or senior government officials etc. Preparation for a VIP and VVIP arrival starts right from the reservation
stage. All departments must ccordinate effectively and carefully controlled to
have an effective VIP procedure.
VIP status is often approved by the General Manager, Rooms Director/ Director of Operations, or Director of Sales. Because all VIP's guests are pre-
registered, the person approving the VIP status also assumes responsibility for
the guest's credit status.
The sales team should always inform the reservation department regarding VIP reservations well in advance. It allows the reservation agent to block
the appropriate room and also notify the other departments.