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11 фев 2023 11.02.2023

Мне не возвращают деньги за отмененный товар на яндекс маркете

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Яндекс Маркет

11.02.2023

Здравствуйте!

Простите, что задержали возврат денег. Разбираемся, что пошло не так, вернёмся сюда с информацией.

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Яндекс Маркет

11.02.2023

Разобрались, в чём дело. Когда вы оформляете заказ, деньги не списываются, а замораживаются на счёте. Окончательно они уходят из вашего банка только на момент доставки.

1 февраля отменили платёж на 2800 ₽, не все банки присылают уведомления в таком случае. Окончательно мы списали только 341 ₽. Проверьте, пожалуйста, выписку по счёту, там будет только одна сумма.

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