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Ольга Балина

1 дек 2022 1.12.2022

ЖАЛОБА НА ОЗОН!!!!

Не выводят деньги с баланса средств на мою , которой была совершена оплата! Номер заказа 0122118028-0005 .

7 дней отписки! Озон верните мои деньги !!!!

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Ozon

2.12.2022

Александра, добрый день. Вы оплачивали заказ сохранённой картой при получении. В этом случае при возврате товара, деньги возвращаем на баланс, откуда их можно использовать для оплаты покупок на сайте или вывести. Подробнее рассказываем здесь: https://docs.ozon.ru/common/oplata/postoplata/#%D0%B2%D0%BE%D0%B7%D0%B2%D1%80%D0%B0%D1%82 .
Нам сейчас нужно немного больше времени, чем обычно. Понимаем ваши переживания. Простите, что так затянули с выводом денег. Сегодня оформим банковский перевод и отправим их. После этого вы увидите операцию возврата в личном кабинете, во вкладке "Баланс средств". Срок зачисления 2-3 рабочих дня.

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