Ильяс Хамраев

6 окт 2023 6.10.2023

Отзыв о работе омбудсмена сбера

Ранее писал о списании денежных средств магазином сбермаркет.

После попыток осуществления возврата денежных средств путем операции чарджбек, которая не увенчалась успехом, вычитал о Омбудсмене Сбера.

Обратившись в службу омбудсмена, моей заявкой занялась Ольга.

Отзыв о самом сотруднике - очень вежливый и компетентный работник. Все доходчиво объясняла и действительно пыталась помочь (!) без всяческих шаблонных ответов.

Все разбирательство шло менее месяца, Ольга всегда была на связи и самостоятельно звонила чтоб оповестить меня о ходе расследования моего дела.

Сегодня, 6 октября 2023 года, Ольга позвонила мне и сообщила хорошую новость - мой кейс решен в мою пользу. Денежные средства сбермаркетом возвращены в полном объеме.

От себя лично хочу поблагодарить Ольгу за проделанную работу, преданность своему делу и настоящую клиентоориентированность!

Руководству Ольги - обратите внимание на работу Вашего сотрудника. Прошу полноценно оценить работу и поощрить.

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Сбер

6.10.2023

Спасибо, мы передадим слова благодарности Ольге

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