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Dioniielii Kris

25 апр 2022 25.04.2022

Пришёл возврат без самого товара. Пустая упаковка

Скажите пожалуйста, как можно принять возврат, если сам возврат не пришёл? Пришла пустая упаковка от заказа 13625705-0073-1. Сотрудники службы просят принять возврат в любом случае и подписать акт и только тогда начнут действовать по моей претензии. Мы не можем принять возврат которого нет и подписать акт об этом мы не можем. Это нарушение. Мы переписываемся с сотрудниками Озон целый день и ни какого действия не происходят. Предполагается, что товар был украден, а сотрудники Озона просят принять пустую упаковку и подписать акт. Если мы сделаем это, то получится что мы приняли возврат и ничего доказать уже не сможем. Как быть?

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Dioniielii Kris

25.04.2022

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Так дело в том, что если возврат не получить, то Озон начнёт начислять плату за хранение. Озон что то ответит?

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Ярослав Яшин

25.04.2022

Как начислит, так и вернет. С компенсацией. Ищите юриста. Я по прежнему советую полицию, получить КУСП и оповестить об этом озон. Пошли бы они нафиг с такими бумажками.

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