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Полина Ускирева

16 ноя 2022 16.11.2022

ОЗОН ОТКАЗЫВАЕТСЯ ВЫВОДИТЬ МОИ ДЕНЬГИ И ИГНОРИРУЕТ ПОДДЕРЖКУ

Я оформила заказ детский комбинезон. Пришел не тот размер, поэтому я оформила возврат.

В итоге деньги вернулись на счет озона и я не могу вывести их!!!!

Поддержка меня игнорирует. Пишет шаблонные смс.

Я заполнила анкету на повышение лимитов, но ее отклонили и теперь совершенно невозможно вывести деньги! Ужасно

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Ozon

16.11.2022

Добрый день, Полина. Напишите нам, пожалуйста, номер вашего аккаунта (номер заказа до дефиса). Мы всё подробно проверим и уточним почему не проходит анкета.

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Евгений Васильев

16.11.2022

Вам еще повезло что деньги вернули. Мне вчера выдали совершено другой мой же заказ , а другой закрыли. В итоге в место трех позиций получил две но статус закрыт по всем. В пункте выдачи сказали что по новой поставят статус что не выдан по трем. Пол дня прошло без изменений. Пока вчера 3 часа ждал вдруг найдут мой заказ. 4 человека наблюдал кому с ошибками пришло, не дошло, не то.. или товар в приложение пишет он в пункте , а товара на выдачу нет. Лучше бы на яме взял.. эх.

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