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5 янв 2019 5.01.2019

Обратился я как-то в техподдержку «Битрикс24»

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Алексей Лилло

5.01.2019

Как-то раз негативно оценил работу ТП Б24 в чате. На что сотрудник ТП потребовала от меня "ПОЯСНИТЬ за оценку" :D. Так что будьте с ними осторожнее, а-то "подловят за гаражами".

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Марина Вострикова

6.01.2019

Алексей, спасибо, что оцениваете диалоги поддержки. Эта обратная связь прямо влияет на наши метрики и на конкретного сотрудника, который получил эту оценку. По поводу конкретного стилистического оборота - его в такой формулировке не вижу в истории чата, все-таки, этой сотруднице было действительно важно понять как ей улучшить свою работу. И потом, в новых диалогах вижу, что вы поставили ей позитивную оценку, значит, сработало? :)

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Aleksandr Bayborodin

9.01.2019

Кто возглавляет поддержку? Определяет бюджет на нее? Качество оценивает? Этим людям не место в Вашей компании, если конечно это не задумка руководства - давать убогие ответы, чтобы все вопросы партнерам задавали за деньги.

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