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Anxious Weariness

12 мая 2023 12.05.2023

Озон: заказ "у курьера" уже два месяца

Заказ 25388748-0342 находится в статусе "У курьера" и висит в списке заказов два месяца. У курьера его, если кто не догадался, нет. Отменить его не получается, потому что он "у курьера", доставить не получается, потому что у курьера его нет. Постоянные повторные обращения поддержку по заказу ничем не кончились: многократно обещают вернуть деньги "в течение двух-трёх дней", но ничего не меняется.

#жалобаозон #жалобаozon #ozon

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Ozon

12.05.2023

Здравствуйте. Простите, что не привезли вам товар вовремя и так затянули с решением. Разберёмся в ситуации и вернёмся к вам сюда с ответом.

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Ozon

13.05.2023

Добрый день. Ситуацию с заказом разобрали на уровне руководства, чтобы исключить повторение. Провели отмену, деньги отправили на вашу Ozon Карту. Увидеть начисление можете во вкладке "Баланс средств".

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