Radiant System — Блог на vc.ru

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Radiant System

28.12.2020

Внутренняя поддержка на базе OTRS CE для онлайн ритейл-компании

Клиентская поддержка в компании — важная часть процесса продаж. Потенциальные покупатели обращаются в контакт-центр за помощью в выборе товаров. Читайте, как с помощью Radiant System компания ускорила сроки обслуживания клиентов.

Сервисы

Radiant System

8.11.2020

Как внедрить ((OTRS)) Community Edition самостоятельно: кейс о повышении эффективности бизнеса от «МВС Груп»

((OTRS)) Community Edition — решение с открытым кодом, которое можно использовать практически бесплатно, если внедрить его самостоятельно. В компании «МВС Груп» так и поступили, а для дальнейшего развития привлекли Radiant System. Какие результаты принесло это партнёрство — узнаете в этом кейсе.

Radiant System

26.08.2020

AmCore 2.0: как на ITSM-решении сделать портал для HR-процессов

Radiant System

28.07.2020

Radiant Service Desk для премиум-образования: история Alfa School

Radiant Service Desk для образования Radiant System

В чём специфика клиентской поддержки для онлайн-школы? Сегодня расскажем, как хелпдеск на базе ((OTRS)) Community Edition (далее OTRS) помог компании Alfa School автоматизировать сервис для студентов и преподавателей.

Сервисы

Radiant System

5.07.2020

7 этапов масштабирования IT-поддержки

Как Service Desk на базе ((OTRS)) Community Edition позволяет масштабировать бизнес? Давайте разберём развитие среднестатистического IT-отдела на примере российского ритейлера бижутерии.

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