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Dioniielii Kris

25 апр 2022 25.04.2022

Пришёл возврат без самого товара. Пустая упаковка

Скажите пожалуйста, как можно принять возврат, если сам возврат не пришёл? Пришла пустая упаковка от заказа 13625705-0073-1. Сотрудники службы просят принять возврат в любом случае и подписать акт и только тогда начнут действовать по моей претензии. Мы не можем принять возврат которого нет и подписать акт об этом мы не можем. Это нарушение. Мы переписываемся с сотрудниками Озон целый день и ни какого действия не происходят. Предполагается, что товар был украден, а сотрудники Озона просят принять пустую упаковку и подписать акт. Если мы сделаем это, то получится что мы приняли возврат и ничего доказать уже не сможем. Как быть?

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Dmi T

25.04.2022

Подписывайте с Протоколом разногласий ! лучше. Иными словами к юристу вам

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Миша

25.04.2022

Чего? Акт приема пустой упаковку подписывать? Если только упаковка принадлежит автору, имеет для него ценность и именно она указана в акте, то можно подписать такой акт на саму упаковку.

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