#Контактцентр

Все

9.09.2022

Как актуализировать данные сотен тысяч клиентов

2ГИС — международная технологическая компания. Её главный продукт — геосервис 2ГИС, объединяющий карту, навигатор и справочник организаций. Сервис имеет детальные карты более чем для 730 городов 12 стран, работает офлайн в мобильных приложениях на Android и iOS и онлайн на 2gis.ru. В России на картах сервиса размещено 28 млн зданий и справочная…

Личный опыт

Dostavista

28.04.2022

Как мы в Dostavista на 30% сократили расходы на инструктаж курьеров, подключённых к доставке с наложенным платежом

Рассказываем, как интеграция с МТТ помогла нам не только построить автоматический процесс, но и сэкономить.

OmniLine

14.10.2020

Как банк перевел всех клиентов в чаты и закрыл голосовой канал общения

Как перевести всех клиентов в чаты буквально за пару дней — кейс «Альфа-Банка» в Казахстане.

Маркетинг

Rocket10

8.10.2020

AdTech агентство мобильного маркетинга Rocket10 запустило новую услугу профессионального контакт-центра

Данный сервис органично дополнит уже существующий портфель услуг агентства, а также позволит оптимизировать временные и финансовые ресурсы клиентов, существенно сократив число потерянных звонков и заявок.

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