#Csm

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Ксения Кузнецова

30.11.2021

Онбординг в CSM

Читаю про проектирование онбординга и ничего не понимаю, честно говоря. Но вижу, что работы много.

124 показа

40 открытий

Личный опыт

Ксения Кузнецова

15.11.2021

Ошибка, которую допускают 80% предпринимателей, стоит им сотни тысяч рублей

Они работают со всеми клиентами.

86 показов

2K открытий

Ксения Кузнецова

15.11.2021

Ошибка, которую допускают 80% предпринимателей, стоит им сотни тысяч рублей

Они работают со всеми клиентами.

64 показа

43 открытия

Личный опыт

Ксения Кузнецова

10.11.2021

Алгоритм: что делать, чтобы в вашей организации появился процесс CSM? Ч1

Что такое Customer Success и зачем он нужен вам? - читайте по ссылке.

57 показов

98 открытий

Ксения Кузнецова

10.11.2021

Что такое Customer Success и зачем он нужен вам?

Все просто: customer success - это успех пользователя. Успех пользователя через взаимодействие с вашей компанией.

53 показа

187 открытий

Ксения Кузнецова

10.11.2021

Алгоритм: что делать, чтобы в вашей организации появился процесс CSM? Ч1

Шаг 1: Сегментировать клиентов.

48 показов

26 открытий

Ксения Кузнецова

9.11.2021

Что такое Customer Success?

Customer Success Managment не про продажи. Customer Success Managment про то, что мы настолько делаем хорошо своему клиенту, что он сам хочет с нами оставаться.

43 показа

41 открытие

Ксения Кузнецова

8.11.2021

Сегментация аудитории для построения процесса CSM

42 показа

59 открытий

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